Hertz apologizes after refusing rental car to Puerto Rican customer
Source: The Guardian
Hertz apologizes after refusing rental car to Puerto Rican customer
A worker at the rental chain demanded to see the American man’s passport, apparently unaware that the island is part of the US
Ramon Antonio Vargas in New Orleans
Mon 15 May 2023 06.00 BST
The US rental car giant Hertz has apologized and pledged to retrain its staff after an employee denied a Puerto Rican customer a prepaid vehicle on the mistaken belief that he was from a foreign country and needed a passport.
During the encounter with the customer at New Orleans’s Louis Armstrong international airport, the Hertz employee also waved over a law enforcement officer who allegedly threatened to turn the man over to immigration authorities even though Puerto Rico has been a US territory since 1898 and has a representative in Congress as well, according to a stunning report which CBS correspondent David Begnaud published on Twitter and Instagram late Saturday.
Link to tweet
Humberto Marchand’s story, as told to Begnaud, vividly illustrated the prejudice many of the US’s 53 million Spanish speakers face.
Marchand recently traveled to New Orleans and ahead of his trip paid to rent a car from Hertz at the Armstrong airport. After arriving, he went to the Hertz counter and presented his Puerto Rican driver’s license, which contained text in two languages spoken on the island: Spanish and English.
-snip-
Read more: https://www.theguardian.com/us-news/2023/may/15/hertz-apologizes-puerto-rican-customer-new-orleans
No-registration link: https://archive.is/XZhl5
= new reply since forum marked as read
Kick in to the DU tip jar?
This week we're running a special pop-up mini fund drive. From Monday through Friday we're going ad-free for all registered members, and we're asking you to kick in to the DU tip jar to support the site and keep us financially healthy.
As a bonus, making a contribution will allow you to leave kudos for another DU member, and at the end of the week we'll recognize the DUers who you think make this community great.