Veterans fume after VA partially blames them for overpayments it claws back

[Deminpenn]

6. My experience was

the VA continued to pay a small disability payment to my dad for several months after he passed away. I thought the first payment and his death just missed each other, but then the payments continued for several more months. I figured the VA must know of the death because they sent 10 free copies of his death cert as well as a flag. When I called the VA about the continuing disability payments, the person I spoke with told me "the right hand doesn't always know what the left hand is doing" and said he would get the death reported to the right person/department, which he did and the overpayments were stopped and electronic transactions reversed.

My advice would be if you have to contact the VA about an overpayment, ask for the division/dept/office that handles payments when you speak to a general VA customer service rep.