Also, I don't know what kind of customer service you typically recieve, but stores/employees who truly suck at it, tend to recieve immediate consequenses (which range from individual employees disciplined to stores shutting down because patronage stops) therefore there's plenty of deterrence from doing a shitty job.
The people that are going to do the shittiest jobs, generally have less to lose (usually the minors, or the older people with higher income sources who just see it as "something to do"
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I'm not saying it's all (or even most) very young or very old people, just that the crappy workers are usually one or the other (in my experience).
But I don't think this case had anything to do with mediocre workers. This guy was an entitled ass. No normal person sues over this.
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