Lean Production: Inside the war on public education

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41. Yes, they try to direct the approach...

...and sometimes they make good points. It's a good idea to listen to your clients because everyone comes from a different background. You never know when someone will have a recommendation that can make your work a lot easier.

It's best to hear people out. If you aren't going to follow their approach; it is best not to tell them that you are going to, but sometimes the best solutions come from people with a completely different background.

At least in my experience. I'm sure you probably get a lot more stupid suggestions than I do (mostly because you deal with more people than I do) but sometimes I need more ideas, and I take them from where I can get them. Very often my wife helps me solve problems because she approaches things from a completely different perspective. Sometimes I overlook simple solutions that are obvious to someone with different training. I'm thankful when I get short-circuited in those situations.

Sometimes our ego can be our worst enemy. I try to approach things humbly, but occasionally I get too full of myself and when that happens it can be quite painful.