Best Buy? Has anyone here had any trouble getting appliances delivered from them?

[DonaldsRump]

2. Boy, did I ever.

I'm currently having a huge problem with an oven. We need a free-standing oven with sides, since it's going in a semi-open space. It was confirmed a few times by BB that it had sides.

However, when the new oven was finally delivered four days late (!), which I also complained vociferously about, the oven did not have sides. This was after the installers lugged the unit through several steps etc. We didn't know what to do since the local BB store had not opened, and the wait-time on the BB toll-free customer service number was 1 hour 37 minutes!

The installer said that they had a number of issues with BB's customer service in the last few months, facing considerable delays in getting approvals for work etc. It was clear that the store had no way of communicating with the installers, something that I told them that I found incredible in this era.

The next day, after speaking to the store's general manager and the manager of the appliance department, I went into the BB store that we bought it from. While I was deeply frustrated, when I went in person, they took care of everything, even giving me a much higher-priced oven for the same price that we paid for the oven without sides.

While it was a frustrating experience, I have to say that the in-store management was excellent. They have done everything possible to make it right. The new oven is coming on Friday, and I'll let you know if everything goes according to plan.

Squeaky wheels hopefully do get grease from BB.